week 10

Case Study 2: The Emergence of Open Source Software (Valacich & Schneider, 2014)

a)     What are the pros and cons of having so much open source software enabling the Internet?

Pros
Developers don’t have to create from scratch they can use the massive open source library of software to get started.

Developers can create a reputation and gain experience though working on open source projects.

Open source projects can provide good feedback to developers on the quality of their code.

Developers can collaborate without worrying about things like ownership and intellectual property.

Cons

Developers lose control of their software.

Others can fork your code and create a competing product.

Because your code is open every flaw is visible to the entire world.

b)     For what types of applications do you think open source is better than non-open source software? When is it worse?

For community service like WordPress or government applications open source is better than non-opne one because it permit the user to fix the bugs and other mistakes. In contrast, non-opeen sofware is much better for creator with financial purpose because software is the own assests and intangible. it also prevents other from steal and change the program

c)      Find a for-profit company that is distributing open source software. What is the software? How does the company make money? Is its revenue model sustainable?

I just find out the Red Hat company which is a  global leader in open source software solutions — and has a clear strategy in how to generate revenue.  They package the popular open source operating system Linux as Red Hat Enterprise Linux and deliver it to enterprises with a promise of 10 years of support. Open source projects like Linux can literally change every day. They make the power of the open source development model consumable for the enterprise in the way they’re used to consuming software. They have engineering teams that track every single change — a bug fix, security enhancement, or whatever — made to Linux, and ensure our customers’ mission-critical systems remain up-to-date and stable. And I think its revenue model is sustainable

d)     Do you use any open source software on your personal computer, such as the Linux OS or the Firefox browser? Why or why not?

I used to use the Firefox to access the Internet and I just used what they provide

week 9

Case Study 2: CRM 2.0 (Valacich & Schneider, 2014)

a)     What role does technology play in CRM? Is CRM mostly about technology or mostly about relationships?

Customer Relationship Managing System (CRM) is a process of learning more about customers’ needs and how they behave in order to grow stronger relationships with them.  And technology is one of the most important part of CRM. Thanks to techonology, CRM can complete these tasks:

_ Enables 24/7/365 operations

_ Individualized services

_ Improved information

_ Speeds problem identifications/ resolutions

_ Speeds processes

_ Improved integration

_ Improved product development

_ Improved planning

personally, I think CRM is both about technology and relationships. Because CRM is a system involving sales force automation (SFA), customer services and support ( CSS), enterprise marketing management ( EMM). Those indicators remain a close relationship with cusgomers and help the company to serve their buyers better

b)     What types of communication )e.g. email, texting, Facebook, and so on) methods would you want to have with a company you do business with? Explain.

I intend to utilize the chatter and social network becuase of some reasons

_ exchange business’s ideas

_ real time status updates

_ create group and activites

_ share documents

_ work more efficiently

c)      If you were the CIO of Fortune 500 company, would you be comfortable using social media sites like Facebook, or LinkedIn as part of your CRM strategy? Why or Why not?

If I were a CIO of Fortune 500 company, I would not hesitate to use the socila network for CRM strategy. One of the most considerable reasons is that the amount of social network user is very huge and I can advetise or receive customer feedback easily. And other reason is that it is a free tool to improve CRM

week 8

spreadsheet application

Module Weight Vendor A Vendor B Vendor C Vendor D Vendor E
Human Resource Management

0,2

9

7

10

8

10

Supply Chain Management

0,1

7

7

9

8

9

Purchasing

0,15

8

8

10

9

8

Supply Chain Management

0,2

7

7

10

9

10

Customer Relationship Management

0,2

9

7

9

8

8

Financials

0,15

7

9

5

8

7

Overall

7,95

7,45

8,95

8,35

8,75

 

case 2:

1) advantages of using the ERP system: saving money, saving time, enhancing productivity, easier-to-manage day to day activities, more open and available flow of information to different departments and parts of the organization, as well as advances in the company’s strategic planning. disadvantages of using the ERP system: employees feeling watched or pressured as the information from their department is openly available, issues of security with specific information as it is now available to many more individuals, as well its undershot creation of ROI or the overall result of using the ERP systems and the expectations that come along with it and its pricetag.

2)If I was the chief information officer of a large company I would recomment implementation of the ERP system. Although it can become rather expensive, the uses and abilities it creates are endless and can be extremely valuable when used efficiently and correctly

3)A small business can avoid just another ERP fail by using the information given and at hand efficiently and delicately

week 5

1)  Do you use Wikipedia for your research? Why or why not?

I somtimes use Wikipedia for my research only when I cannot find any good information about my topic. However, I rarely use this source or I have to compare carefully with the other reliable website. Because the information that Wikipedia provides is untrustworthy.

2) Have you ever made a change to a Wikipedia entry? If you were to see an obvious mistake (in your opinion), would you take the time to change it? Why or why not?

Actually, I have never made a change to a Wikipedia entry. if I were to see an obvious mistake ( in my opinion), maybe I would take time to change it to make it better and contribute to set a right process of infromation provided.

3) Anyone can edit entries on Wikipedia. Do you see this as a curse or as a blessing? Explain.

I personally think that the right for anyone to edit entries on Wikipedia is both a curse and a blessing. To explain for my opinion, first, I would like to share my idea why it is a curse. Anyone can edit entries on Wikipedia means that the information sources on this website can be destroyed by the one who intends to give the wrong the information to the web. In contrast, it may be a blessing as a conscious person try to make it better by giving correct information and knowledge to the web. It is obviously considered that noone can know all the knowledge and full understanding about every issue in the world and contribution is a good way to make the web become better

week 4 short answer question: Flickr case

1) I think Flickr has been so popular through the world because this website is easy to share the photos with others who are not in the event with the photos’ owners. There are also many tools for users to get in touch with others. For example, the tags tool is used for futher photo research with popular key tags as ” summer vacation” or ” spring”, when you search for the tags, there are many pictures relating to them shown on the screen.

2)lessons a Web site for a local business could learn from flickr is that Flickr access with other social network to expand the world wide interaction. For exmaple, Flickr connects to many popular social network as Facebook, Twitter or wordpress. A business website can increase the subscriptions by access with the other social network as Flickr

3) personally, I think Flickr has been a part of globalization. there are many reasons for my opinion. first of all, Flickr bring many people all over the world go closer because they share photos and everyone can see them with thin the owner’s permission. The next one is that Flickr has accessed to many popular social network which create a huge net work connection for better communication of people around the world.